What Can We Help With?

Order Related Enquiries

How do I place an order?
Simply search for what you are looking for via the search bar on our website or via our categories and add your chosen products to your cart. You can then follow the checkout process and order through our secure online payment system.
How do I track my order?
Once your order has been dispatched, you will be notified by email which will have the name of the courier and a tracking number if applicable. If you have created an account, you can also go to the “My Orders” tab and click on the “Contact Seller” button against the appropriate order. Please follow the steps to send a message about a Delivery Enquiry. If you haven’t created an account but wish to contact the seller about an order you have placed, please visit the product you ordered on our website and click on the “Contact Seller” button from there. You will need to quote your Go Banana order number.
How do I cancel my order?
If you have created an account, please log in and visit the “My Orders” section. Click on the “Contact Seller” button against the appropriate order and follow the steps for “Cancel My Order”. Please note that once your order has been placed there is no guarantee this can definitely be cancelled. Our sellers will do their best to act as quickly as possible though. If you haven’t created an account, please visit the product you ordered on our website and click on the “Contact Seller” button and request to cancel your order from there, quoting your order number and the product you wish to cancel.
I want to return my order
If you have created an account, please log in and visit the “My Orders” section. Click on the “Contact Seller” button against the appropriate order and follow the steps for “Returns & Refunds”. Please note that all sellers have their own delivery & returns policies that can be found in the Delivery & Returns section on each product page. If you haven’t created an account, please visit the product you ordered on our website and click on the “Contact Seller” button and request to cancel your order from there, quoting your order number and the product you wish to return.
My order is damaged, I need a replacement.
If you have created an account, please log in and visit the “My Orders” section. Click on the “Contact Seller” button against the appropriate order and follow the steps for “Returns & Refunds”. Please explain you have received a damaged item so the seller can organise a collection and a replacement. If you haven’t created an account, please visit the product you ordered on our website and click on the “Contact Seller” button and request for a replacement from there, quoting your order number and the product that has been damaged. You will receive an email notification once the seller has responded to your enquiry.
Where is my order being shipped from?
Your order is being shipped direct from the seller’s warehouse or in some cases, direct from the manufacturer.
Can I order from more than one seller?
Of course! Just add the products you are looking for to your cart and you if you have ordered from more than one seller there usually are different delivery options to choose from. Please note that if you order from more than one seller your items may arrive separately.
I haven’t received a refund.
Please contact info@go-banana.com with your order number and enquiry ID so we can look into this for you. Your enquiry ID is created once you have contacted the seller.
I need a VAT invoice.
If you have created an account, please log in and visit the “My Orders” section. Click on the “Contact Seller” button against the appropriate order and follow the steps for an “Invoice Request”. If you haven’t created an account, please visit the product you ordered on our website and click on the “Contact Seller” button and request an invoice from there. You will receive an email notification once the seller has responded to your enquiry.

General enquiries

What is Go Banana's return policy?
Go Banana is an online only marketplace and we do not hold any stock shown on our website. All of our products are owned and shipped by our trusted sellers. You can find the Delivery and Returns policy for these sellers in every product page on our website.
Is it safe to buy from Go Banana?

All transactions are SSL (Secure Socket Layer) protected. Your information is securely transmitted during the processing of all payments.
Go Banana uses Stripe, a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can rest assured that your information is safe and secure. All credit card numbers are encrypted and safely stored in Stripe's state of the art data-centre. This ensures both the security and integrity of your information.
Stripe exceeds industry security standards and is trusted by thousands of businesses of all sizes across the globe including many Fortune 500 companies.

Where can I find your'e privacy policy?

You can find our privacy policy here or at the bottom of our website under “Customer Care”

Partnership and marketing enquiries.
Please contact info@go-banana.com with further information and contact details. We will be in touch as soon as we can.
How do I become a seller?
Please visit the “Become a Seller” page at the top of our website and click the “Register Now” button. Once our team have received your registration details, we will be in touch to help you list your products on the site and answer any questions or concerns you may have.
I want more information about becoming a seller.
Please email our support team at info@go-banana.com with your company name, contact details and any questions you may have.
I want to contact Go Banana.
Please email us at info@go-banana.com and we will be in touch as soon as possible.

Product Enquiries

I want a bespoke quote.
In some cases, our sellers can provide a specific quote for certain products. Please use the Contact Seller button on the product page you are interested in to find out if they can support what you need. Please confirm the product and measurements you require.
I have a technical question.
If you haven’t placed an order for the product you are enquiring about, please click on the Contact Seller button on the product page you are interested in and send your question directly to the seller. If you have a technical question about an order you have already placed and you have an existing account with us, please log in and visit the “My Orders” section. Click the “Contact Seller” button next to the appropriate order and follow the steps for submitting a “Product Question” enquiry.
How can I create a project list?
You will need to create an account with Go Banana first before being able to create Project Lists. Please do this by visiting the “Register” page at the top right hand side of our website. Once you have registered, you can create a new project list directly from your account by clicking on the “My Project Lists” tab and then “Add New Project”. Once you have named your project please click save. You will now be able to browse the site and add items to this project list. Please note you will also have the option whilst adding items to your existing project list, to create a new project list.

Account Enquiries

Help! I've forgotten my password
Please click on the “forgotten your password?” link on the log in page and follow the instructions.
How do I create an acount?
Creating an account allows you to checkout quicker, track your order, ask the seller questions related to your order and ask questions about specific products. You will also be the first to hear about special offers and new products that have been added to our marketplace.
How do I view the enquiry I sent to a seller in my account?
Log in to your account by visiting the log in section at the top right hand side of our website and then visit the “My Messages” section. Here you can view your enquiry and reply to the seller if necessary.

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