What Can We Help With?

Order Related Enquiries

How do I place an order?
Simply search for what you are looking for via the search bar on our website or via our categories and add your chosen products to your cart. You can then follow the checkout process and order through our secure online payment system.
How do I track my order?
Once your order has started to be processed by our seller, you will be notified by email. When your order has been dispatched, you will also be notified by email which will have the name of the courier and a tracking number if applicable. If no tracking info has been provided and you would like to know when your order will be delivered, please login to your account, visit the “My Orders” tab and click on the “Contact Seller” button against the appropriate order. Please follow the steps to send a message about a Delivery Enquiry. You will receive an email notifying you when the seller responds.
How do I cancel my order?
Please log in to your account and visit the “My Orders” section. Click on the “Contact Seller” button against the appropriate order and follow the steps for “Cancel My Order”. Please note that once your order has been placed there is no guarantee this can definitely be cancelled. Our sellers will do their best to act as quickly as possible though.
I want to return my order
Please log in to your account and visit the “My Orders” section. Click on the “Contact Seller” button against the appropriate order and follow the steps for “Returns & Refunds”. Please note that all sellers have their own delivery & returns policies that can be found in the Delivery & Returns section on each product page.
My order is damaged, I need a replacement.
Please log in to your account and visit the “My Orders” section. Click on the “Contact Seller” button against the appropriate order and follow the steps for “Returns & Refunds”. Please explain you have received a damaged item so the seller can organise a collection and a replacement.
Where is my order being shipped from?
Your order is being shipped direct from the seller’s warehouse or in some cases, direct from the manufacturer.
Can I order from more than one seller?
Of course! Just add the products you are looking for to your cart and you if you have ordered from more than one seller there usually are different delivery options to choose from. Please note that if you order from more than one seller your items may arrive separately.
I haven’t received a refund.
Please contact info@go-banana.com with your order number and enquiry ID so we can look into this for you. Your enquiry ID is created once you have contacted the seller and can be found in the My Messages section of your account.
I need an invoice.
Please log in to your account and visit the “My Orders” section. Click on the “Contact Seller” button against the appropriate order and follow the steps for an “Invoice Request”. You will receive an email notification once the seller has responded to your enquiry. If you have received a 5% off voucher from Go Banana, for invoicing purposes we will send confirmation of this in a separate email to you after you have contacted the seller via the “Invoice Request” journey. You can then attach this to the invoice you receive from the seller as this voucher is not related to them. The voucher email will show the discount amount applied to your order.

General enquiries

What is Go Banana's return policy?
Go Banana is an online only marketplace and we do not hold any stock shown on our website. All of our products are owned and shipped by our trusted sellers. You can find the Delivery and Returns policy for these sellers in every product page on our website.
Is it safe to buy from Go Banana?

All transactions are SSL (Secure Socket Layer) protected. Your information is securely transmitted during the processing of all payments.
Go Banana uses Stripe, a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can rest assured that your information is safe and secure. All credit card numbers are encrypted and safely stored in Stripe's state of the art data-centre. This ensures both the security and integrity of your information.
Stripe exceeds industry security standards and is trusted by thousands of businesses of all sizes across the globe including many Fortune 500 companies.

Where can I find you're privacy policy?

You can find our privacy policy here or at the bottom of our website under “Customer Care”.

Partnership and marketing enquiries.
Please contact info@go-banana.com with further information and contact details. We will be in touch as soon as we can.
How do I become a seller?
Please visit the “Become a Seller” page at the top of our website and click the “Register Now” button. Once our team have received your registration details, we will be in touch to help you list your products on the site and answer any questions or concerns you may have.
I want more information about becoming a seller.
Please email our support team at info@go-banana.com with your company name, contact details and any questions you may have.
I want to contact Go Banana.
Please email us at info@go-banana.com and we will be in touch as soon as possible.

Product Enquiries

I want a bespoke quote.
In some cases, our sellers can provide a specific quote for certain products. Please click on the "Ask the Seller" button on the product page you are interested in to find out if they can support what you need. Please make sure to clearly state the product measurements and quantity you require.
I have a technical question.
If you haven’t placed an order for the product you are enquiring about, please click on the "Ask the Seller" button on the product page you are interested in and send your question directly to the seller. Please note you will have to create an account before using this feature. If you have a technical question about an order you have already placed and you have an existing account with us, please log in and visit the “My Orders” section. Click the “Contact Seller” button next to the appropriate order and follow the steps for submitting a “Product Question” enquiry. You will receive an email once the seller has responded.
How can I create a project list?
You will need to create an account with Go Banana first before being able to create Project Lists. Please do this by visiting the “Register” page at the top right hand side of our website. Once you have registered, you can create a new project list directly from your account by clicking on the “My Project Lists” tab and then “Add New Project”. Once you have named your project please click save. You will now be able to browse the site and add items to this project list. Please note you will also have the option whilst adding items to your existing project list, to create a new project list.

Account Enquiries

Help! I've forgotten my password
Please click on the “forgotten your password?” link on the log in page and follow the instructions.
How do I create an acount?
Creating an account allows you to checkout quicker, track your order, ask the seller questions related to your order and ask questions about specific products. You will also be the first to hear about special offers and new products that have been added to our marketplace if you opt in to hear from us by either email, text sms, mail or phone.
How do I view the enquiry I sent to a seller in my account?
Log in to your account by visiting the log in section at the top right hand side of our website and then visit the “My Messages” section. Here you can view your enquiry and reply to the seller if necessary.

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