A direct replacement for traditional restraint straps, the innovative design of these lightweight straps allows ease of handling and installation whilst maintaining the structural strength and robustness of much heavier weight types.
THERE IS A MINIMUM ORDER VALUE OF £100 (ex VAT). If you wish to proceed with shipping an order under £100 (ex VAT), there will be a £50 delivery fee.
Products are supplied by your local branch. The amount we charge for delivery is based on your estimated distance from your local branch. If you are further than 50 miles from a branch, please contact us for delivery options. Further information on costs and lead times can be found below.
Timberworld Delivery Charges (England and Wales)
Distance Cost (incl. VAT) Free Over (incl. VAT)
< 15 Miles £36 £450
15-30 Miles £45 £450
31-50 Miles £75 £450
50+ Miles - Please contact us for special delivery options.
DELIVERY DAYS & TIMES
We can deliver to most locations within the mainland. Unfortunately, we are unable to deliver to Northern Ireland. We deliver Monday to Friday between 8am and 5pm, using one of our own fleet of dedicated vehicles, a partner company, a product manufacturer, or a specialist carrier. Unfortunately, we are currently unable to deliver at weekends. Goods will be dispatched as soon as possible and normally within 7 working days of an order being placed if we have the material in stock. Any goods that are not held in our warehouse will normally be delivered to you within 20 days.
Please advise us of any access or delivery problems to the required delivery address. Some of our vehicles are large commercial trucks with wide trailers that are sometimes unable to access smaller residential roads. We may also require assistance, at the time of delivery, to off-load your products, due to the size and/or weight of the goods. While assistance in offloading materials is appreciated, this is conducted at customers’ own risk. Timberworld cannot be held responsible for any injuries occurring because of offloading materials.
In the unlikely event that a delivered product is faulty, we will exchange the product or provide you with a full refund. Notification of any defect must be made at the time of delivery. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund, or product exchange. Faulty products can be returned at your expense, with proof of purchase, for a full refund (including the delivery charge). All refunds will be made to the account used to purchase the product.
Once the goods are received it is very important that you check the product for damages a the time of delivery. Whilst every effort is made to ensure the goods are received in good condition, we cannot be held liable for any goods that are reported damaged once the delivery has been signed for. As we are unable to account for problems that may occur in transit, please follow these simple steps to help ensure that the delivery process is as easy as possible. Upon receipt of your delivery (in the presence of the driver) and prior to signing for the goods:
Check the number of items is correct in accordance with the driver or courier’s delivery sheet.
Ensure that the package is checked and if any part appears damaged or torn the delivery must be signed for as damaged on the driver or courier’s delivery sheet.
Inspect the item – to the best of your ability – whilst packaged, ideally unpack and check the item thoroughly.
If the package is damaged this must be recorded on the driver or courier’s delivery notes. Failure to do so may result in the material being replaced at your cost. If the packaging is damaged but the goods are fine, then provided this is acceptable, you do not need to take any further action. In the unlikely event that products are delivered damaged, we will exchange the product or provide you with a full refund. Notification of any damage must be made at the time of delivery. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund, or product exchange. Damaged products can be returned at your expense, with proof of purchase, for a full refund (including the delivery charge). All refunds will be made to the account used to purchase the product.
PRODUCTS NO LONGER REQUIRED
In the event that you wish to return a Timberworld product that is no longer required, we will provide you with a refund, excluding any delivery charges (unless you cancel the order within 7 working days following the date of delivery in accordance with Consumer Contracts Regulations), provided we are advised of the proposed return within 14 days of the product being delivered to you. You can return products bought from Timberworld to your nearest Depot. Items must be returned unused and with all original packaging, the cost of returning the item is your responsibility. Special order and made-to-measure items are not covered by Consumer Contracts Regulations and may not be returned or refunded. Items returned may be subject to a restocking fee (minimum 15%), this will be deducted from your refund. This fee is to cover the costs and charges incurred to us from our suppliers. Your refund will be processed within 28 days.
Refunds are not available on ‘free with purchase’ items unless all other products are returned. All refunds will be made to the account used to purchase the product. This does not affect your statutory rights.