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JMC Roof Depot Ltd offers FREE delivery (unless stated otherwise) to United Kingdom postcodes excluding the Highlands, UK Islands and Ireland where additional shipping charges will apply. Delivery takes 1-2 working days and if your order is placed before 1pm, goods are dispatched the same day for delivery on the next working day. JMC Roof Depot Ltd utilises national carriers and national pallet distribution networks as well as manufacturers own transport.
If you want delivery to anywhere other than to the mainland UK with unrestricted access, please contact us through Go Banana before you attempt to place your order. Shipping from the UK mainland would depend on the type of product ordered and the geographic location. This type of order would probably command an additional carriage charge.
We reserve the right to refuse to make a delivery if you have not informed us prior to delivery of any access restrictions.
We consider restricted access to be if our drivers encounter double yellow lines, a red route, narrow lanes, steep hills, low bridges, or width restricted roads.
As a result, some of the goods you order may come to you direct from source resulting in your order consisting of more than one part.
Depending on stock availability, some orders may be split into more than one delivery, so you are not kept waiting for those items immediately available.
You will be notified each time a part of your order has been dispatched so that you can keep track of your items.
If we become aware of stock difficulties, which will affect delivery timescales, we will let you know by telephone or e mail.
Please let us know at the time of ordering if you would like to give any specific delivery requests by entering the relevant 'Special Instructions in the box provided.
Accepting Your Delivery
Please check your goods thoroughly before signing for them.
If any part of your delivery is damaged or faulty please contact us via your Go Banana account.
Do not accept damaged products. Orders signed for “unchecked” will be deemed to have been received in good condition.
As soon as the order has been delivered to your requested delivery address, the risk of any damage or loss passes to you.
At JMC Roof Depot Ltd, we believe that adding carriage to our orders is a bit of a ‘Nasty Surprise’. Therefore all our prices include the delivery cost (unless stated otherwise) to keep the cost down for the customer.
In an ongoing effort to reduce our carbon footprint we constantly review our transport arrangements to see that they optimise the delivery process, by ensuring that your goods reach you having done the least possible road miles.
Returns and Refunds
As a consumer purchasing goods online, you have additional rights over and above your normal statutory rights.
Your rights to cancel | Consumer Contracts Regulations
When buying goods from our website, you have the right to cancel your order within 14 days of receiving delivery, provided that:
• You notify our customer service team by phone, writing or by email within 14 days of receiving the delivery. The 14 days commences the day after delivery was achieved.
• The goods were not bespoke made or customised for you.
It is your responsibility to return both the goods and the original packaging to us in good order and at your own cost within 14 working days of cancelling your order.
On receipt of the returned goods, JMC Roof Depot Ltd will refund the full value of the cancelled goods as well as the cost of the standard outbound delivery. If you chose to have the delivery expedited at a higher cost, we will repay only the standard outbound delivery charge that you could have chosen. Refunds will be made to you as a credit against your original payment method (card or PayPal). We promise to make the refund within 14 days of receiving the returned goods from you.
JMC Roof Depot Ltd will not charge administration costs or restocking fees. We will charge you for the cost of the goods if you fail to return the goods to us, or for the cost of the return delivery if you do not pay for the return of the goods yourself.
We will reduce the amount refunded if the value of the returned goods has been reduced as a result of you handling the goods more than necessary, or if the goods are damaged by your courier during their return to us.
Items that are of a bespoke nature (i.e. that have been customised, personalised or made to measure for you) are not included within these terms. Instances, where we have sold you bespoke or customised products we are unable to offer any return or exchange unless they are faulty or not as described.
JMC Roof Depot Ltd
Tel: 03333 446626 / 01283 218069