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Fast Delivery Service
Delivery takes up to 2-3 working days. If for any reason we are unable to deliver your order within the above timeframe we will contact you to arrange an alternative delivery day. Delivery to non-Industrial Scotland (see charges below), Northern Ireland and LL and CA postcodes in Wales can sometimes take slightly longer although this is dependent upon the exact location. Some special or non-stocked items on our web site have extended lead-times which are displayed on the product pages in question. Please note that we use overnight carriers to deliver your order so we are unable to arrange or confirm an exact time of delivery. In the unlikely event of a late delivery we regret that we cannot compensate you for any consequential loss, so please do not organise any plant or labour before you have received your materials.
Our Delivery Area
Our standard delivery area encompasses all of mainland UK excluding Northern Ireland. For deliveries to Northern Ireland, the Scottish Isles, the Scottish Highlands, the Isle of Man, the Isle of Wight we may have to take an additional charge. This can vary depending upon the weight and length of the products, so we will advise you of as soon as we receive your order. If you would like to know what the additional cost would be prior to placing your order please contact us to advise us of your postcode and the approximate order value/products. Many of our customers in the Scottish Isles choose to have their order redirected to a local haulier such as Woody's Express or Hebrides Haulage in Inverness.
All orders for most products over £75 (excluding VAT) will be delivered free of charge. Orders under this amount will incur a charge of £10 plus VAT. For bulky items such as coils of Land Drain, Ducting and Soakaway Crates we have to make a one-off charge of £10 + VAT regardless of the order value, due to the restrictions placed upon us by our carrier. Similarly, any items that come on a pallet will incur an additional one-off charge of £30 + VAT. We apologise for this but hope that you will understand that it enables us to keep the item costs as low as possible (many other companies inflate their rates to accommodate this additional charge). As stated in the paragraph above, deliveries to non-mainland destinations will incur additional charges.
Cast Iron Delivery Charges
Please note that for orders up to £750 + VAT, our cast iron guttering products are subject to a manufacturers’ delivery charge of £35 + VAT. Delivery is free on all orders over £750 + VAT.
Please note that for orders up to £750 + VAT, cast iron soil products are subject to a manufacturers’ delivery charge due to their heavy weight and carrier restrictions. Delivery is free on all orders over £750 + VAT and £35 + VAT for orders under this amount.
For soil fitting orders including 3mtr soil pipe, delivery is free for orders over £750 + VAT. Orders up to £150 have a delivery charge of £60 + VAT. Orders between £150 - £375 + VAT have a delivery charge of £80 + VAT. Orders between £375 - £750 + VAT have a delivery charge of £100 + VAT.
A.M. and Saturday Deliveries
When placing your order you can choose to upgrade to a morning or Saturday delivery option, the cost of which is £24 + VAT. To do this just tick the option that you require on the Delivery Option section of the Basket review page. Please note that the order cut-off time of 12.00 noon still applies - orders for A.M and Saturday deliveries must be placed by 12.00 noon the previous day.
Tracking your Order
As our goods vary greatly in size and weight, we use different carriers depending upon the goods that are ordered. You will be advised of exactly how your order will be delivered in the dispatch email that we send you. You will then be able to track your order as follows:
• Deliveries via Tuffnells
All long and bulky items (including any orders that contain lengths of gutter and pipe) tend to be delivered by our carrier partner Tuffnells (the big green delivery vans). Please note that Tuffnells is a trade carrier and unlike retail carriers who carry small parcels they will be unable to give you an exact time for your delivery.
To track your delivery please use the link below on the Tuffnells Proof of Delivery page:
If you have received an email directly from Tuffnells, please use the 'I'm the recipient' box and enter your Unique Reference Number (URN) provided by Tuffnells and your delivery postcode.
If you have not received an email directly from Tuffnells, please use the 'I'm the sender' box and enter the details below:
Account Ref: 00480357
Consignment Ref: Input your invoice number
Delivery Postcode: Input the delivery postcode
We always recommend that you try to be available to receive your goods so that you can check the delivery is complete and in good condition. If you are not available we will attempt to leave your goods in a safe location for you. However, we would like to bring to your attention that we cannot be held responsible for any damages or shortages for goods left without a signature.
• Deliveries via DPD
You will be advised by your dispatch email how your products will be delivered. Small items up to 1.25m tend to be delivered by our carrier partner DPD.
You will be contacted by DPD directly by SMS updating you to the status of your delivery. Please use this facility to track your order. DPD will not leave goods without a signature. If someone is not available to sign DPD will leave a card and return your parcel to your local Post Office Depot.
• Deliveries via our Own Transport
Where possible we will endeavour to deliver your goods on our own vehicles. If this is possible we will advise you of this on your dispatch email and you can contact us directly to track your order.
Checking and Signing for Orders
All orders should be signed for. If you are unable to sign for your delivery yourself you can arrange with us for a neighbour to take delivery of your order. Alternatively, you can advise us of a safe place where your order can be left or we will attempt to find a safe place if none is specified, although we cannot take responsibility for any shortages or obvious damages.
Please ensure that you always check the number of packages that you are signing for. If for any reason there is an incorrect number of packages or any package appears damaged you should note this on the signature panel and advise us as soon as possible so that we can take the appropriate steps to quickly rectify the issue. Please note that once goods have been signed for as being received ‘complete and in good condition’, claims for damages or shortages are not covered by the carrier’s insurance company.
Signing for goods as ‘unchecked’ makes any subsequent claims inadmissible, so please check the number of packages carefully and look for any obvious signs of any damage, noting any issues on the signature panel. Although the delivery drivers are busy they are contractually obliged to wait whilst you check your delivery.
What if I Cannot Wait In all Day?
When placing your order and checking out, on ‘Notes’ section of the Basket review page you can request that your goods be left in a safe location – just tell us where to leave the order. If nobody is available to sign for the delivery we will then attempt to leave the goods in the safe location that you have specified or we will attempt to find a safe location. Please note however that we cannot take responsibility for any shortages or obvious damages if goods have not been signed for.
Please note that deliveries made by DPD (these are generally small orders with no pipe or bulky products) cannot be left in a safe location. You will be advised which carrier will be delivering your order by email at the point of dispatch.
Some of our products such as Cast Iron Gutters and Soil, Internal Cladding, Hygiene Cladding and Polycarbonate Sheets will be delivered directly from our manufacturing partners. You will be advised of this in your dispatch email. Please note that delivery on direct items can take 48 hrs and someone will need to be present to check and sign for the goods.
If you have ordered a mixture of goods that come from us and direct from our manufacturing partners, you will be advised of this in your dispatch email. As the order is coming from two locations you will receive two different deliveries. Please note that delivery on direct items can take 48 hrs and will need someone present to check and sign for the goods.
Orders for Drainage Pipe Only
Please note that orders for underground drainage pipe only (when not ordered in conjunction with fittings) may incur an additional delivery charge.
Returns & Refunds
You can return any items for a full refund (excluding any carriage charges) within 28 days of your purchase. All returned items must be unused and in a saleable condition. You should include a copy of your original purchase invoice with any goods that you return.
Please be aware that all returns for Cast Iron Gutters and Soil will incur a re-stocking charge of 25% for standard items and 50% for painted items - this charge is unfortunately out of our control as it is levied on us by the manufacturer.
Please note that you are responsible for the cost of returning unwanted items. If you are unsure of how to go about arranging a carrier please click on the Ask the Seller button and we can assist you with this, although you should be aware that we cannot be held responsible for any carrier losses or damages prior to the goods being checked in at our warehouse.
Please contact us for a Goods Returns Form.
Once the goods have been checked back into our warehouse we will arrange for the credit/debit card that you used for your original purchase to be refunded. Please allow fourteen days for the refund to be processed. Any items that have been ordered specially are excluded from this guarantee, as are any goods that are delivered ex-works such as sewage treatment plants or rainwater harvesting systems. If you have any questions regarding our returns policy please call us on 01206 867500 or email us at firstname.lastname@example.org
Your statutory rights are not affected by any of the above.