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Applies to UK mainland orders over £50 excluding VAT. If the order is below £50 a delivery charge of £2.99 will be added for a 2-3 day service. See delivery zones below for Scottish Highlands and International shipping. This applies to orders up to 30 kg in weight, please contact us for bulk orders.
We use DPD for the majority of our deliveries. If you leave your mobile number you will get a text to confirm the delivery date the day before the delivery and on the day of the delivery you will get a text that issues you with a 1 hour slot. If you are not available you can arrange a different date with the courier.
Zone 0: Standard UK mainland areas. Free delivery on orders over £50 excluding VAT.
Zone 1: See map and list below. Charged at £11 excluding VAT.
• Scottish Highlands, areas which we class as zone 1 are post codes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-32, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50
• Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA30, PA32-34, PA41-49, PA60-78, PH42-44, ZE1-3
• Northern Ireland
• Republic of Ireland
• Isle of Man
• Isle of Wight
• Channel Islands; Guernsey & Jersey.
Returns & Cancellations
If you’re not satisfied with your goods and would like to return them, we will accept them back at the customer's expense. All goods must be returned in 100% resalable condition and within 30 days. Resalable condition includes no markings on the wires or terminals and no damage to the packaging.
To cancel your order please contact us immediately as we process and ship 90% of orders immediately, we're fast!
How to Return
Please contact us via your Go Banana account to request a return. We recommend returning goods using a recorded delivery method. Alternatively we can arrange collection which is chargeable at £14 excluding VAT for Zone 0.
Refunds will be issued within 14 days of receipt of goods. Refunds of delivery costs will not be issued unless the products are defective.
Shortages & Damaged Goods
Shortages and damaged goods must be notified within 48 hours via your Go Banana account.