DELIVERY & RETURNS
In the majority of instances, delivery will be made to address stated on the customer's order in 2-3 working days subject to stock availability. Any change in this timescale will be notified by phone, email, or both within 1 working day.
Delivery days are Monday - Friday not including bank holidays. With some products, we may be able to arrange a Saturday delivery but at an extra cost.
Orders received after 1pm may or not be processed on the same day, this does NOT count as 1 working day. Orders placed on a Saturday, Sunday, or Bank Holiday will be processed the following working day.
Once the order has been accepted a confirmation email will be sent to say the order has been received. Once arrangements have been made for the delivery a further email will be sent advising of the expected delivery day/time period.
A preferred delivery date can be entered at the point of ordering. This is not guaranteed and but we will make every effort to deliver on that date.
These dates are given as guides only and are quoted in good faith. We always endeavour to fulfil every order in the timescale provided. Please do not arrange for tradesmen to be on-site to carry out work with materials before they have arrived. Distributor Ltd will not be liable for any loss or damage either direct or consequential resulting from any failure to meet quoted delivery dates or periods.
Some products carry a longer delivery lead time, this will be noted on the product page.
On some occasions, the product selected may not be available at the chosen location. If this is the case, an alternative will be offered. If deemed unsuitable for any reason, a full refund will be given.
All deliveries are to be signed for unless a prior arrangement has been made.
Website ordering is only available to Mainland UK. Deliveries can sometimes be made to Ireland but charges will apply.
Some areas of the UK with the following postcode prefixes may not be covered under the free delivery terms:
AB, CA, DD, DG, EH, FK, G, GY, HS, IM, IV, JE, KA, KW, KY, LA, ML, PA, PH, PO, TD, ZE
Most postcodes in Wales are covered but the more remote parts with the postcode prefixes LL, LD, SA, SY may not be.
If delivery is required to any of the postcodes above, please contact our sales team via the Ask the Seller button. If an order is made without prior arrangement, this may result in a delay in processing the delivery whilst we contact you to discuss possible charges. If the costs associated are deemed too high, a full, no quibble refund will be given.
Please note that on small orders where a delivery charge has already been applied, a further charge may need to be paid for the above areas to cover the additional delivery costs.
Depending on the products purchased, deliveries are made by a number of different delivery methods. On large, heavy materials, delivery is generally made on 10 - 26 tonnes vehicles with off-loading facilities such as Hi-ab crane, Moffett fork truck, or tail lift with pallet trucks. On very large full load orders such as bricks and blocks, delivery is likely to be made by an articulated vehicle measuring as much as 16 metres (52 ft) in length. On these deliveries, a crane offload facility will be available. If a specific method of delivery is required, please enquire before ordering as in the event of failed/returned/redelivered/redirected goods, charges may apply.
Deliveries of Bricks, Decorative Landscaping products such as Paving and Decorative Aggregates are usually made on large vehicles weighing up to 17 tonnes. Delivery is made by a tail-lift wagon that has a pump pallet truck. The surface must be reasonably level (to enable the driver to push the pallet) and sound (tarmac/concrete/paving). If the delivery can't be made because of any of these reasons, an £80 (excluding VAT) return pallet (outgoing & return) charge will need to be paid along with any restocking charges that the manufacturer/supplier charges. If access is tight or there are any possible restrictions, please let us know before delivery so we can try and find a solution.
Deliveries are made from the kerbside only and suitable access and conditions must be in place for the driver to deliver. Every effort will be made to place any materials in the most suitable, safe position that the driver/purchaser agrees on. If the driver is required to leave the highway and feels it is safe to do so, a disclaimer may need to be signed before accessing private property to pass any blame for any resulting damage.
Any issues such as overhead cables or uneven/steep ground that makes delivery not possible means charges may be applied for returned/redelivered/redirected goods. If they are any potential problems such as the above or any other foreseen issues, please notify us beforehand and we will do our utmost to help.
PRODUCT INFORMATION AND DISCOUNTS
Where you can see a link on any category or product page stating 'Discounts available', we may, on larger orders be able to offer discounts. Please contact us on 01628 958894 or email firstname.lastname@example.org and we will get you the best prices possible.
FOUND A BETTER PRICE?
Whilst we endeavour to check our prices against competitors on a regular basis, every now and again one may slip the net. If you can find a better price online, please let us know as we will always try our best to beat it.
POSSBILE COLOUR VARIATION
PLEASE NOTE. THE PICTURES USED ON OUR WEB-SITE ARE TAKEN FROM MANUFACTURER'S LITERATURE. ALTHOUGH THEY OFFER A GOOD REPRESENTATION, SOME SLIGHT DIFFERENCE IN COLOUR MAY BE NOTICED AS SOMETIMES, DUE TO LIGHTING CONDITIONS AND REPROGRAPHIC LIMITATIONS IMAGES MAY NOT LOOK THE SAME AS THE ACTUAL PRODUCT. SAMPLES CAN BE ARRANGED ON REQUEST.
Please note that any discount codes being used cannot be used in conjunction with special offers and products in the featured product categories.
The risk in goods shall pass to the purchaser on delivery.
Distributor Ltd will dispatch goods directly to a third party or site at the purchaser's request. In such an event, the risk is passed to the purchaser.
SHORTAGES & DAMAGES
In the unlikely event that products (including special order and made-to-measure items) are delivered damaged or there are any shortages, Distributor Ltd must be notified in writing within 48 hours of receipt of delivery. We will then exchange the item(s) or provide a full refund, including any carriage charges.
We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund, or product exchange.
Once products have been inspected, any refunds due will be paid back into the account the purchase was made from within 14 days.
RETURNS & REFUNDS
Return requests made after 14 days have passed from the date the goods were delivered are at the discretion of Distributor Ltd. If Distributor Ltd accepts the return request, then any refund will be minus a 25% restocking fee and any associated costs in collecting the goods.
We reserve the right to inspect all returned products prior to agreeing to any refund to confirm that they are in a re-saleable condition.
Special order and made-to-measure products may NOT be returned unless they are deemed to be faulty or have been damaged in transit. (Please see details above concerning the return of damaged products).
PLEASE NOTE, DUE TO STORAGE REQUIREMENTS, PERISHABLE PRODUCTS SUCH AS CEMENT AND PLASTER CANNOT BE RETURNED.
Once products have been inspected, any refunds due will be paid back into the account the purchase was made from within 14 days. This can then take up to 5 working days to clear depending on the card provider.